Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I am wondering if anybody else has experienced comments on orders being dropped from the system.  We have been experiencing some random cases where people comments entered on the OE totals tab just plain vanish.  We have not been able to develop a repeatable case, at the moment it appears random.  This has happened 3 or 4 times in the last month.  Does anybody have any thoughts what might of caused this?  Thanks.

My first suspicion is user error.   

But in any case, what version and service pack of OE, and which database?

I have thought about UE but it appears to be coming from different people - including a more trusted advanced user who is very positive that the comment in one case was there when she posted the order.

Version 5.5A, update 1, MSFT SQL Enterprise 2005

You should be on update 2, but I don't think that's the source of the problem.  Do you have any custom modules or add-ons to OE?

We do  - Redtail EDI and a customer OE screen which takes the vanilla screen and add a lock to it so if the picking slip has been printed, the order can not be modified.  We are on update 1 because we would have to totally redo the OE lock function.  I don't think it is that as the code does not touch that field at all.

Well, speaking as someone who makes his living doing Accpac customizations, I strongly suspect a bug in that modded screen.  Just because it doesn't touch that field doesn't mean it can't screw up occassionally. 

One tricky part of OE screen mods is how to work with the OnRecordChanging and OnRecordChanged events.   You use these events to detect things like whether the picking slip is printed, and adjust logic as required.  It's quite possible that a flaw in this logic is kicking in and not updating the record correctly.

And FWIW, it should take the developer about 10 minutes to recompile his program for update 2.  I know, because I had to do it for one of my clients recently.

If you are using templates this could be it. If you enter a comment, then change or update the template, this will wipe the comment.

I really wish Accpac would add a simple few lines of code to check field values when a template was added/changed on an existing order.

I like that answer, Occam's razor and all that...