Sage Accpac ERP Software Support Hub

January 2010 - Posts

• It’s Been Quite a Ride

  Posted Jan 12 2010, 07:32 PM by Kurt I joined the Sage Accpac ERP support team back in October of 2007, without knowing much about the product at that time. Two years later when I am about to leave the support team for a different position in Sage, I’d have to say that what I know about Accpac is still very limited. Accpac is a complete package with a very large number of functions and options which could satisfy many different kinds of business needs. Supporting our clients as well as resolving program and user/environment issues pushes me every single day to learn more about our products, database systems, our customers, and everything that’s related. Although specializing in certain modules and 3rd party products is our main task as support technicians (and I am quite familiar with some of them) I still wish that I would have learned a bit more about the Operational Suite, and some other related products, such as HRMS and Insight. Fortunately being in a different position will still allow me to access our online learning tools and resources such as Sage University and the Accpac Online Community where I can keep myself updated with the newest product knowledge. The time I spent in Accpac support has been quite a ride. There are ups and downs, but mostly ups. Since our company is getting stronger day by day, and every new Accpac release ) improves upon the previous version, I believe that's what had made my time in support so special. with no comments

• New Year's Resolutions - one that you can achieve

  Posted Jan 05 2010, 07:00 AM by Tyrone Have you come up with any new year's resolutions for this year? I haven't checked the statistics, but I would say most of them are never fulfilled. If there's one thing that you should have completed this year already, that's installing and activating the payroll update. You can access your payroll update and activation codes by going to http://www.sageaccpac.com/myaccount. For Canadian Payroll, depending on what version you are on, you will require 5.4I, 5.5F or 5.6B. For US Payroll, 5.4L, 5.5G, or 5.6C. Let me say again, if you have not installed AND activated your payroll update yet, you need to do that immediately. You must have it activated before you run any 2010 payrolls or print any government reports such as T4 or W2. If you still have 2009 payrolls that you need to run, you should still activate the 2010 payroll update first. The program will continue to use the 2009 tax tables to calculate last year's payrolls. There's no "Payroll Year End function". For Canadian Payroll, remember to update the Personal Tax Credit Claims ONLY when you are ready to do your 2010 payroll. You don't want to be using the new amounts when you still have 2009 payrolls to run. If you have any questions in regards to the update, and I mean anything, I suggest checking the Readme and the Tax Update Notice first. Access them through the Online Documentation folder under the Sage Accpac directory on the Programs List when you click the Windows Start button. The following is a list of knowlege base articles (http://kb.accpac.com) that may be useful as well: KB 22335 - Checklist for Payroll Year End (the FAQ) KB 22285 - Backing Up and Restoring a Database KB 22278 - Installing and Activating a Tax Update KB 22276 - Adjusting Employee Federal Personal Tax Credit Claims (for Cdn Payroll) KB 22279 - Adjusting Employee Provincial (or Territorial) Personal Tax Credit Claims (for Cdn Payroll) KB 28618 - Changes to 2009 W2s On Paper Function for New Jersey (for US Payroll)  KB 24258 - HOW TO: Adjust and Correct T4 Box Totals KB 20687 - How to Adjust Box 1, 3, 5, 16 and 18 Amounts on W2 by Using Transaction History with 1 comment(s)