Web Deployment issues are among the most popular topics we discuss in Customer Support.
A common error message that users encounter when logging onto an Accpac ERP 5.4 or 5.5 servers via Web Deployment is:
Error occurred when connecting to Sage Accpac Server
Whenever users need to access the Sage Accpac Web Deployment either internally or externally on their network, ports 9000 to 9180 (by default) are opened on the web server.
If external connection is desired, the externally facing router or gateway could be configured to properly redirect all traffic from these ports to the web server.
By default, when Windows Firewall is enabled, these ports are blocked. It is never a good idea nor is it a best-practice to turn off the firewall, even during testing.
We could not find a convenient tool to easily open a range of ports for Windows Firewall. For that, the Support team developed a utility (KB 26903) which will allow users to do just that -- open/close a range of ports for Windows Firewall. At this time, it has been tested for following operating systems:
- Windows XP x32 and x64
- Windows Vista x32 and x64
- Windows 2003 Server x32 and x64
- Windows 2008 Server, x32 and x64
Go ahead and download this handy utility. Should you run into the above scenario, try it out and come back and tell us about your experience. Did it resolve the issue for you? Could we fine-tune the utility further to make it more user-friendly? We would love to hear from you.
