With Facebook, MySpace, Twitter, and Blogger, we are in a time where much information is shared across the internet. We wanted to do the same with our Sage Accpac Community with this Blog, our Forums, and our Knowledgebase. Just as important as having information, we feel that it is important to have it current and available to you at your finger tips.
We have received feedback that the Knowledgebase does not contain enough information, the information is not up to date, or the search is difficult to use. We hear about them from our clients, from our partners, and even from our own employees. Even I had my challenges with using it in the beginning. But I have seen the Knowledgebase improve a lot for the past 5 years. The technology behind it and the process of publishing the articles is definitely heading in the right direction.
I always find that when you are doing a search, simpler is better. What do I mean by that you ask? Let's say you are using version 5.5 and you are getting an error message when you are processing a Payroll calculation. If you don't find anything relevant when typing in the entire message, try typing in key words from the message, with only 2 to 3 words at a time. If you don't find anything, try doing another search with 2 or 3 other words. This may give you a lot of returns from the search and it may take you some time to go through the articles, but it's better than being too specific with the search and not getting any relevant hits.
I would recommend the same concept with the ‘criteria’. If I'm looking for a specific article, then I will narrow down the search by using the criteria since I know what I'm looking for. But if I'm doing a general search to see if there's a solution to a question, I would just select the program from the main product list. This way, I can get the maximum number of related returns.
So search away! Print them, E-mail them, or subscribe to them to keep up to date with changes on certain Solutions! I would love to hear from you on your experience with using our Knowledgebase. What works for you? How could we make it better? Oh, if you’ve not been there yet, please give it a try... www.kb.accpac.com
