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Running accounting systems can be harder than you think. Jay will send regular reports from the field, offering tips, insights, and opinions about keeping things in top shape.

Jay started using Accpac Plus in 1989 at a small mom-and-pop company called Mobil Oil Corporation, and over 20 years later is still installing, using, and customizing it. He's seen Accpac through DOS to Windows, Novell Netware to Microsoft MSSQL, and Computer Associates to Sage. For the last 9 years he has been the IT Director at Systemlink, North America, Inc. The opinions expressed are his own, and are most likely not the official opinions of Sage.

Is your Customer Number change running slowly?

With the release of version 5.5 edition, the Customer Number change module is now free, so I'm sure there are many people taking advantage of it. 

I was at a client yesterday who had over 9000 customers and 9 years of transaction history in AR, and my tests were showing that the customer number change would take around 65 hours to complete.  Using the MSSQL profiler, I saw that the choke point was the ARPJD table, it was taking 30-35 seconds to change each customer number. 

Solution?  Add an index on IDCUST to the ARPJD table.  The 65 hours of processing time went down to 12, which meant we could run it overnight without disrupting the business.  Make sure you take the index off when you're done, it could interfere in a future upgrade.

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About Jay Converse

Jay started using Accpac Plus in 1989 at a little mom-and-pop company called Mobil Oil Corporation, and 20 years later is still installing, using, and customizing it. He's seen Accpac through DOS to Windows, Netware to Microsoft, and Computer Associates to Sage. For the last 10 years he has been the IT Director at Systemlink, North America, Inc. The opinions expressed are his own, and are most likely not the official opinions of Sage Software.